Refund policy

Thank you for choosing Jules Afri Market. Return Policy applies to merchandise that has been purchased from us.

All food products are non-returnable.  With the non-food including the WIGS, you have 7 business days from the received date to return in their original package, unused, unworn, residue free and odor free for full refund to the original method of payment. We recommend using a shipping method with a tracking service for we are not responsible for lost packages. We are unable to refund, exchange or give store credit without proof of delivery.

All shipping costs for a return are the customer's responsibility and are not- refundable except if the return is a result of our error.

All returns are subject to a restocking fee (20%-50%):
0%: Returns that haven't been tampered in any way will not be assessed any restocking fees
20-50%: Opened packages and/or Tampered with in any way.

Returns that are deemed unacceptable by the Jules Afri Market Return team will be awaiting shipping payment from the customer to be sent back.

Products returned will have photos taken to assess the restock fee. These photos can be emailed to you to prove and give reason why we assessed the restock fee chosen.

Please, notify us via email- julesafrimarket@gmail.com before starting the return process.